GGPoker Malaysia Privacy Policy – Protecting Your Personal Data

Ggpoker takes the protection of every registered member's personal data seriously. This Privacy Policy clearly explains how we collect, use, store, and protect your information – so you can play with complete peace of mind.

Last Updated: 1 January 2026 256-bit SSL Protected
256-bit
SSL Encryption Standard
0
Unauthorised Data Sharing
24 Hours
Data Request Response Time
PDPA
Data Protection Act Compliance

Ggpoker's Six Privacy Commitments to You

The core principles behind how ggpoker manages the personal data of members in Malaysia

High-Grade Encryption
All data transmitted between your device and ggpoker's servers is protected by 256-bit SSL encryption — the same standard used by Malaysian banking institutions such as Maybank and CIMB. Your personal information and financial transactions cannot be read by any unauthorised third party during transmission.
Your Data, Your Control
You have the full right to access, correct, transfer, or request the deletion of your personal data held by ggpoker at any time. All requests are processed within 24 hours and carried out in accordance with the provisions of Malaysia's Personal Data Protection Act 2010.
No Sale of Personal Data
ggpoker has never and will never sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. Your data belongs to you – ggpoker uses it solely for the purposes explicitly stated in this Privacy Policy.
Strict Internal Access Controls
Only ggpoker staff with a specific operational need to access member data for service purposes are permitted to do so. All internal access is logged and audited on a regular basis. Staff who violate ggpoker's internal privacy policy are subject to serious disciplinary action.
Malaysia PDPA Compliance
ggpoker fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). All our data collection and processing procedures are designed with local legal requirements in mind. Compliance audits are conducted on a regular basis to ensure we consistently meet the required standards.
Marketing Communications Control
You have full control over the types of marketing communications you receive from ggpoker. You can unsubscribe at any time via the link in any marketing email or directly through the communication preferences settings in your ggpoker account.
Contents
1.Introduction 2.Data Collected 3.How Your Data Is Used 4.Data Sharing 5.Data Security 6.Data Retention 7.Your Rights 8.Cookies & Technology 9.Children's Data 10.Data Portability 11.Policy Amendments 12.Contact Us

Important Note: This Privacy Policy describes how ggpoker manages your personal data as a registered member. By registering for or using the ggpoker platform, you agree to the terms of this Privacy Policy. Please read it carefully in its entirety. If you have any questions, the ggpoker support team is available 24 hours a day in both Malay and English.

1

Introduction and Scope of This Privacy Policy

Ggpoker Malaysia ("ggpoker", "we", "our platform") is fully committed to protecting the privacy of every individual who uses our platform. This Privacy Policy is established to ensure that you — as a current or prospective ggpoker member — have a clear understanding of what data we collect, how it is used, and what rights you have over that data.

This policy applies to all use of the ggpoker platform, including the main website at ggpoker-bangla.com, any related pages operated by ggpoker, your interactions with our customer support team, and marketing communications you receive from ggpoker. It covers all registered members based in Malaysia as well as individuals who visit the ggpoker platform without registering.

Ggpoker complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all related regulations in force in Malaysia. We regard privacy protection not merely as a legal obligation, but as an ethical responsibility to every user who entrusts their personal information to us.

2

Types of Personal Data We Collect

Ggpoker collects various types of personal data depending on how you interact with our platform. Data collection follows a "minimum necessary data" principle – meaning we only collect what is strictly required for the stated purpose.

Personal Identity Data
Full name, identity card number (where required for verification), date of birth, gender, and nationality. This data is collected during ggpoker account registration and is used to verify identity and confirm member eligibility.
Contact Data
Email address, Malaysian mobile number, and preferred communication language. This information is used for account verification, important ggpoker account notifications, and customer support communications.
Financial & Transaction Data
Payment method details used (Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, FPX Maybank2u, FPX CIMB Clicks), deposit and withdrawal history, and account balance. ggpoker does not store full bank account numbers or complete card details — only the information necessary to process transactions.
Gaming Activity Data
Gaming history across all categories on ggpoker, including slots, Live Casino, Sports Betting on the Malaysia Super League and international leagues, lottery, and popular games. This data is used for bonus tracking, dispute resolution, and responsible gaming program compliance.
Technical & Device Data
IP address, web browser type, device operating system, access timestamps, and navigation data within the ggpoker platform. This data is used for account security, detection of suspicious activity, and platform performance optimization.
Communication Data
Records of your interactions with the ggpoker customer support team via live chat and email, including conversation content for quality control and dispute resolution purposes. These records are retained for the period required under ggpoker's data retention policy.
3

How ggpoker Uses Your Personal Data

Ggpoker uses collected personal data solely for legitimate and necessary purposes in order to operate the platform properly and deliver the best service to members. The primary purposes for which data is used are as follows:

  • Account Management: Creating, verifying, and managing your ggpoker account, including the registration process, email and OTP verification, and profile information updates.
  • Financial Transaction Processing: Processing deposits via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX, as well as withdrawals of winnings to the same payment methods.
  • Gaming Service Delivery: Enables you to access and play all games on the ggpoker platform with a smooth, personalized experience.
  • Bonus & Promotion Compliance: Monitoring bonus eligibility, wagering requirement progress, and the correct crediting of bonuses to your ggpoker account.
  • Security & Fraud Prevention: To detect and investigate suspicious activity, fraud attempts, money laundering, or any misuse of the ggpoker platform.
  • Legal Compliance: To fulfil legal obligations under Malaysia's PDPA and other applicable compliance requirements.
  • Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and providing appropriate support to members who need it.
  • Customer Support: Resolving enquiries, complaints, and technical issues submitted to the ggpoker support team.
  • Marketing Communications (with consent): Sending information about promotions, new bonuses, and ggpoker platform updates to members who have given their consent to receive such communications.
  • Platform Improvements: Analysing usage patterns in aggregated, anonymised form to improve the overall user experience on the ggpoker platform.

Ggpoker will not use your personal data for any purpose not stated in this Privacy Policy without first obtaining your consent.

4

Data Sharing with Third Parties

Ggpoker does not sell, rent, or trade your personal data to any third party for their own marketing purposes. Data sharing occurs only in the following limited circumstances:

  • Payment Processors: The payment service providers we work with — including gateway providers for Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX — receive only the data required to process your transactions. They are bound by strict confidentiality agreements with ggpoker.
  • Technology Service Providers: Companies that provide technical infrastructure, server hosting, and cybersecurity services to ggpoker. All such providers undergo a rigorous vetting process and are bound by data protection agreements that restrict use of the data to specified purposes only.
  • Game Software Providers: Gaming companies that provide slots, live casino, and other games on the ggpoker platform may receive the minimum technical data required to run those games. They do not receive members' personal identity data.
  • Authorities and Law Enforcement: ggpoker will disclose the required data to Malaysian authorities where mandated by law, court order, or for the purposes of a legitimate criminal investigation.
  • Fraud Investigators: In cases involving fraud, money laundering, or other unlawful activity, ggpoker reserves the right to share relevant data with independent investigators or competent authorities.

ggpoker's Guarantee: In all of the above circumstances, data sharing is limited to the minimum information strictly necessary. All third parties who receive ggpoker member data are bound by strict confidentiality and data protection agreements. ggpoker monitors third-party compliance on a regular basis.

5

Ggpoker Data Security Measures

Ggpoker continuously invests in the latest security technologies and procedures to protect members' personal data from unauthorized access, disclosure, alteration, or destruction. The following are the key security measures we have in place:

SSL/TLS Encryption
100%
Two-Factor Authentication
Active
24/7 Monitoring
100%
Regular Security Audits
Quarterly
Secure Data Backup
Daily

While ggpoker takes all reasonable steps to protect your data, no system can be guaranteed 100% secure against every threat. You also play an important role in keeping your ggpoker account safe — use a strong password, never share your login credentials, and enable two-factor authentication in your account settings.

In the event of any data security breach affecting your personal information, ggpoker will notify you within a reasonable timeframe via your registered email and will take immediate steps to mitigate the impact of the incident.

6

Data Retention Period

Ggpoker retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or to comply with applicable legal requirements. The following are the general data retention guidelines we follow:

  • Active Account Data: Retained for the duration your ggpoker account remains active and for 5 years following account closure, for legal compliance and the resolution of any disputes that may arise.
  • Financial Transaction Data: Deposit and withdrawal records are retained for 7 years in accordance with Malaysian financial legislation relating to anti-money laundering requirements.
  • Support Communication Records: Live chat and email records with the ggpoker support team are retained for 2 years for quality control and dispute reference purposes.
  • Technical and Log Data: Access logs and technical data are retained for 12 months for security and fraud detection purposes.
  • Marketing Data: Data collected for marketing communication purposes is retained until you withdraw your consent or close your ggpoker account.

Once the designated retention period has elapsed, your personal data will be securely deleted or anonymised so that it can no longer be linked to you personally.

7

Your Rights Regarding Personal Data

As a ggpoker Malaysia member, you have the following rights regarding your personal data held by ggpoker, in accordance with the provisions of Malaysia's Personal Data Protection Act 2010:

Right of Access
You have the right to request a copy of the personal data ggpoker holds about you at any time. Access requests will be processed within 24 hours, and the information will be shared in a clear, readable format via your registered email.
Right to Rectification
If you find that personal data held by ggpoker is inaccurate or out of date, you have the right to request a correction promptly. Corrections can be made directly through your ggpoker account profile settings or by contacting our support team.
Right to Erasure ("Right to be Forgotten")
Under certain circumstances, you may request that ggpoker delete your personal data. However, this right may be limited in situations where ggpoker has a legal obligation to retain that data, such as financial transaction records which must be kept for 7 years.
Right to Object to Processing
You may object to the processing of your personal data for direct marketing purposes at any time by unsubscribing from ggpoker marketing communications. The unsubscription takes effect immediately and you will not receive any further marketing communications after that point.
Data Portability Rights
You have the right to request a copy of your personal data in a machine-readable format (such as CSV or JSON) for transfer to another platform. Requests will be processed within 72 working hours.
Right to Restrict Processing
In certain situations — such as during a data accuracy investigation or a rights dispute — you may request that ggpoker restrict the processing of your data while the matter is being resolved.

To exercise any of the rights above, contact the ggpoker support team via live chat or email support@ggpoker-bangla.com with a clear description of your request. All privacy rights requests will be processed promptly and at no charge.

8

Cookies and Tracking Technologies

The ggpoker platform uses cookies and similar tracking technologies to enhance the user experience, maintain account security, and understand how players use our platform. The following are the types of cookies used by ggpoker:

Cookie Type Purpose Duration Status
Session Cookie Keeping you logged in during active sessions on the ggpoker platform Expires when the browser is closed Essential
Security Cookies Detecting and preventing suspicious activity and fraud on ggpoker accounts 30 days Essential
Preference Cookies Saves your language, region, and display preferences on ggpoker 1 year Essential
Analytics Cookies To help ggpoker understand how players use the platform in order to drive improvements 90 days Optional
Marketing Cookie Enables ggpoker to display more relevant content based on your interests 180 days Optional

You can manage cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the ggpoker platform. Optional cookies can be turned off without significantly impacting your gaming experience. Cookie preferences can also be managed directly in your ggpoker account under the Privacy & Security section.

9

Protection of Children's Data

The ggpoker platform is strictly for users aged 21 and above. ggpoker does not knowingly collect or process personal data from individuals under the age of 21. If ggpoker discovers that data from an underage individual has been inadvertently collected, that data will be deleted immediately and the associated account will be closed.

If you know or suspect that a minor has registered a ggpoker account using false information, please notify the ggpoker support team immediately by emailing support@ggpoker-bangla.com so that prompt action can be taken.

10

International Data Transfers

In operating the ggpoker platform, your personal data may be stored or processed on servers located outside Malaysia. In such cases, ggpoker ensures that all international data transfers are carried out with adequate protections equivalent to Malaysian data protection standards.

Ggpoker only works with service providers that meet internationally recognised security standards and are bound by comprehensive data processing agreements. No ggpoker member's personal data is transferred to any country or jurisdiction that does not provide adequate data protection without appropriate additional safeguards in place.

11

Amendments to This Privacy Policy

Ggpoker reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, updated legal requirements, or developments in ggpoker platform operations. Whenever this Privacy Policy is updated, the "Last Updated" date at the top of this page will be revised accordingly.

For amendments considered material or likely to have a significant impact on your privacy rights, ggpoker will notify you via your registered email or an in-platform notification at least 14 days before the changes take effect. Continued use of the ggpoker platform after an amendment takes effect will be deemed acceptance of the updated Privacy Policy.

You are encouraged to review this Privacy Policy page periodically to stay informed about how ggpoker manages your personal data. The latest version of this Privacy Policy is always accessible on this page.

12

Contact Us About Data Privacy

If you have any questions, concerns, or requests regarding ggpoker's Privacy Policy or the way we handle your personal data, please reach out to our team through the following channels:

  • 24/7 Live Chat: Available directly through the ggpoker platform. Average response time for privacy-related enquiries is under three minutes.
  • Privacy Email: support@ggpoker-bangla.com – please include "Data Privacy Inquiry" in your email subject line. Responses are provided within 24 hours.

The ggpoker support team operates in both Malay and English, 24 hours a day, seven days a week, including all Malaysian public holidays. All privacy-related inquiries are handled with complete confidentiality and professionalism.

If you are not satisfied with ggpoker's response to your privacy enquiry, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia under the provisions of the Personal Data Protection Act 2010.

Relationship with Terms & Conditions

This Privacy Policy should be read together with ggpoker Terms & Conditions. Together, these two documents form the complete framework governing the relationship between ggpoker and every registered member in Malaysia.

FAQ – ggpoker Privacy Policy

The most frequently asked questions from ggpoker members about the protection of their personal data

ggpoker only requires your identity card number in specific circumstances that call for a higher level of identity verification, such as processing withdrawals above a certain threshold or where there is a specific legal compliance requirement. When required, this information is stored in encrypted format and protected by strict access controls. You will be clearly informed when identity document verification is needed and why before you are required to submit any documents.

Yes, you have the right to request deletion of your personal data. However, this right has limits in situations where ggpoker has a legal obligation to retain that data — for example, financial transaction records that must be kept for 7 years under Malaysia's anti-money laundering laws. For data not subject to mandatory retention requirements, ggpoker will process your deletion request within 30 business days. Contact support@ggpoker-bangla.com to initiate this process.

No. ggpoker does not share your personal data with third-party advertisers or sell your data to any other company for their advertising purposes. Your data is used solely for the purposes stated in this ggpoker Privacy Policy. Any marketing communications you receive from ggpoker are based on data we collect about your own use of the ggpoker platform, and are only sent to members who have given their consent to receive them.

You can opt out of receiving promotional emails from ggpoker in several ways: (1) Click the "Unsubscribe" link at the bottom of any marketing email you receive from ggpoker – this takes effect immediately; (2) Log in to your ggpoker account and go to Notification settings to customise your communication preferences; or (3) Contact the ggpoker support team via live chat or email and request that an unsubscribe be processed on your behalf. Please note that opting out of marketing emails does not stop ggpoker from sending important account-related notifications such as transaction confirmations and security alerts.

Yes, the security of your transaction information is ggpoker's top priority. When you make a deposit via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX, your financial data is transmitted over a connection encrypted with SSL 256-bit. ggpoker does not store your full e-wallet account number or online banking login credentials – only the transaction record needed to log your deposit. All payment gateway providers we work with are certified companies that comply with international payment security standards.

When you close your ggpoker account, we will retain certain data for the period required by law. Financial transaction records are kept for 7 years in accordance with anti-money laundering legislation. Basic account records are retained for 5 years to facilitate the resolution of any disputes that may arise after account closure. Data not subject to mandatory retention requirements – such as marketing data and personal preferences – will be deleted within 30 days of account closure. You may request further details on the specific data retained by contacting support@ggpoker-bangla.com.
Privacy and Responsible Gaming Go Hand in Hand
ggpoker uses your gameplay activity data confidentially to help identify patterns that may indicate a need for support. This is part of our commitment. Read more at Responsible Gambling.
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Your Data Is Safe with ggpoker – Play with Peace of Mind

Now you have a clear picture of how ggpoker safeguards your privacy. Join over 250,000 Malaysian players who play with confidence on ggpoker's secure, fair, and transparent platform.

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